Privacy Policy

1. Introduction

Ryan 5 Star Handyman ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our handyman services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Data We Collect

We collect information that you provide directly to us when you:

Request a quote or book our services
Contact us via phone, email, or our website contact form
Subscribe to our newsletter or marketing communications
Leave reviews or feedback about our services

The types of personal information we may collect include:

Name and contact information (email address, phone number, postal address)
Service request details and property information
Payment information (processed securely through third-party payment processors)
Communication preferences
Any other information you choose to provide

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar tracking technologies.

3. How We Use Your Data

We use the information we collect to:

Provide, maintain, and improve our handyman services
Process and fulfill your service requests
Communicate with you about your bookings, inquiries, and our services
Send you marketing communications (with your consent, where required)
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities on our website
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and website hosting.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with your explicit consent or at your direction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal data to employees, contractors, and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations.

6. Your Rights

Under data protection laws, you have certain rights regarding your personal information:

Access: You have the right to request copies of your personal data.
Rectification: You have the right to request correction of inaccurate or incomplete data.
Erasure: You have the right to request deletion of your personal data in certain circumstances.
Restriction: You have the right to request restriction of processing of your personal data.
Data Portability: You have the right to request transfer of your data to another service provider.
Objection: You have the right to object to processing of your personal data for certain purposes.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect and store information about your preferences and activity. Cookies are small data files stored on your device that help us improve your experience on our website.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@ryan5starhandyman.co.uk
Phone: (+44) 7301 630675

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.